Typewise is an AI-powered communication assistant designed to revolutionize customer service and sales team productivity. This innovative tool helps businesses save costs, reduce response times, and enhance customer satisfaction by leveraging advanced AI technology. Typewise stands out from other communication tools by offering a unique combination of features that streamline and optimize various aspects of customer interactions.
Typewise Key Features
- Text prediction: Real-time auto-completion of entire sentences and paragraphs
- Magic reply: Automatically generated email and chat responses based on context
- Autocorrect & grammar check: Instant correction of typos and grammatical mistakes
- Real-time translation: Communicate in 26+ languages without native speakers
- Custom AI language model: Adapted to your specific vocabulary and tone of voice
- Quality control & analytics: Dashboard with quality and performance metrics
- Multi-language support: Compatible with 40+ languages
- Instant setup: Browser-based plugin that integrates with various CRM systems
Typewise Pros:
- Significant efficiency gains: Users report 20-35% improvement in productivity
- Time-saving: Saves 10-20 hours per employee per month
- Cost-effective: Potential savings of 5,000 € per employee per year
- High ROI: Delivers 3-4X return on investment
Typewise Cons:
- Learning curve: May take some time for users to adapt to the new system
- Pricing transparency: Specific pricing information is not publicly available without contacting sales
Several Use Cases of Typewise
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Email and ticket management: Typewise helps customer service teams handle high ticket volumes efficiently while maintaining quality standards.
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Live chat optimization: The tool enables instant and accurate replies to live chat conversations, improving response times and customer satisfaction.
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Call documentation: Typewise reduces administrative efforts by streamlining the documentation process for calls and meetings.
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Multilingual communication: With real-time translation capabilities, teams can communicate effectively across language barriers without relying on native speakers.
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Quality assurance: The built-in quality control and analytics dashboard helps managers monitor and improve team performance over time.
Who is Typewise for?
Typewise is for you if you’re a customer service or sales professional looking to dramatically increase your productivity and communication efficiency. It’s particularly beneficial for teams handling high volumes of customer interactions across multiple channels, such as email, live chat, and phone calls. If you’re struggling with response times, maintaining consistent quality in customer communications, or managing multilingual customer bases, Typewise can be a game-changer for your operations.
However, Typewise may not be the best fit if you’re a small business with low customer interaction volumes or if you primarily deal with highly specialized or technical communications that require extensive human expertise. Additionally, if your organization has strict data privacy requirements that prohibit the use of AI-powered tools for customer communications, you might need to explore alternative solutions.
Typewise Pricing
Typewise offers flexible pricing options to suit different needs and budgets. While specific pricing details are not publicly available on their website, they provide the following subscription models:
- Monthly subscription: $1.99
- Annual subscription: $9.49
- Lifetime purchase: $25
These prices may vary slightly by country. To get a customized quote based on your specific requirements and team size, it’s recommended to book a demo with Typewise’s sales team. They offer a zero-risk pilot program, allowing you to test the platform before making a long-term commitment.
Typewise emphasizes its GDPR compliance, Swiss-made quality, and the option for both SaaS and on-premises deployment, ensuring data privacy and security for enterprises of all sizes.
