Yuma AI is an innovative AI-powered customer service automation tool designed specifically for large Shopify businesses. It leverages generative AI to automate more than 40% of support tickets, helping e-commerce companies increase agent productivity, reduce operating costs, and improve customer satisfaction.
Yuma AI Key Features
- Intelligent Customer Need Detection: Pre-trained on e-commerce business processes to swiftly identify and respond to customer inquiries
- On-Brand Automated Messaging: Uses generative AI to craft responses that match your brand’s tone and personality
- Autonomous Process Automation: Mirrors agent actions to handle complex tasks like order editing and subscription management
- Multi-language Support: Provides 24/7 support in multiple languages for global customer bases
- Seamless Integration: Connects easily with Shopify and popular e-commerce tools
- Productivity Tools for Agents: Offers a helpdesk widget to assist human agents in crafting quick, empathetic responses
- Custom Knowledge Base: Indexes products, content pages, FAQs, and historical conversations for accurate responses
- Performance Measurement: Provides targeted recommendations to improve automation rates
Yuma AI Pros:
- Significantly reduces customer support workload through automation
- Improves response times and customer satisfaction
- Seamlessly integrates with existing e-commerce tools
- Offers multi-language support for global businesses
Yuma AI Cons:
- May lack the personal touch of human customer service
- Potential for high costs depending on ticket volume
- Limited to Shopify businesses, not suitable for other platforms
Several Use Cases of Yuma AI
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Automating Order Inquiries: Yuma AI can handle customer queries about order status, modifications, or cancellations without human intervention.
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Managing Subscription Services: The tool can autonomously address subscription-related questions and make changes to subscriptions as requested by customers.
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Handling Returns and Refunds: Yuma AI guides customers through the return/refund process, streamlining these often time-consuming interactions.
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Pre-Sales Support: By promptly addressing pre-sale inquiries, Yuma AI helps businesses convert more potential customers during their buying journey.
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Social Media Interaction Management: The tool can handle the continuous stream of social media interactions, maintaining a consistent brand presence across platforms.
Who is Yuma AI for?
Yuma AI is for you if you’re a large Shopify business struggling to manage high volumes of customer support tickets efficiently. If you’re looking to automate a significant portion of your customer service operations, reduce response times, and maintain consistent communication across multiple languages and channels, Yuma AI could be an excellent solution for your e-commerce business.
However, Yuma AI may not be the best fit if you’re a small business with low support ticket volumes or if you prioritize highly personalized, human-to-human interactions for every customer inquiry. Additionally, if your e-commerce platform isn’t Shopify, you’ll need to look for alternative solutions as Yuma AI is specifically designed for Shopify businesses.
Yuma AI Pricing
Yuma AI offers a tiered pricing structure based on monthly ticket volume:
- Starter+: $95/month, includes 2,000 billable tickets per month
- Pro: $195/month, includes 4,000 billable tickets per month
- Evolve: $295/month, includes 6,000 billable tickets per month
- Enterprise: Custom pricing for businesses with over 10,000 monthly tickets
All plans come with a 7-day free trial. Overflow tickets are charged at $12.80 per 100 tickets for the Starter+ plan, $12 per 100 for the Pro plan, and $11.20 per 100 for the Evolve plan.
