What is Deflekt AI?
Deflekt AI is an innovative customer support solution designed to streamline and automate your support processes. This powerful tool acts as your support team’s superhero, capable of deflecting up to 50% of incoming questions automatically. By leveraging advanced AI technology, Deflekt AI allows you to focus on the complex tickets that truly require your expertise, saving you valuable time and resources.
Deflekt AI Key Features
- Multi-channel support: Integrates with web chat, email, Slack, and Microsoft Teams
- Quick setup: Takes only 5 minutes to get started
- Customizable responses: Allows for brand-specific tone of voice and localization
- Content ingestion: Easily add webpages, documents, and local files
- Human support escape: Offers seamless escalation to human agents when needed
- Analytics and insights: Review conversations and improve documentation
- Flexible deployment: Suitable for customer and co-worker support
- AI-powered responses: Utilizes generative AI to answer questions accurately
Deflekt AI Pros:
- Time-saving automation: Significantly reduces the workload on human support teams
- Easy integration: Seamlessly works with existing helpdesk solutions
- Customizable branding: Allows for full personalization of the chat widget
Deflekt AI Cons:
- Limited language support: UI currently only available in English
- Learning curve: May require time to optimize and fine-tune responses
Several Use Cases of Deflekt AI
Deflekt AI can be utilized in various scenarios to enhance support efficiency:
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Customer support automation: Deploy Deflekt AI on your website to answer common customer queries instantly, reducing the load on your support team.
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Internal knowledge management: Use Deflekt AI as a Slackbot or Teams bot to help employees quickly find information about company policies, procedures, or HR-related questions.
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Email ticket deflection: Set up Deflekt AI to automatically respond to incoming support emails, addressing simple issues without human intervention.
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Multilingual support: Leverage Deflekt AI’s language capabilities to provide support in various languages, expanding your global reach.
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Documentation improvement: Analyze Deflekt AI’s performance to identify gaps in your knowledge base and continuously improve your support documentation.
Who is Deflekt AI for?
Deflekt AI is for you if you’re a business owner, support team manager, or IT professional looking to streamline your customer or employee support processes. It’s particularly beneficial if you’re dealing with a high volume of repetitive queries and want to free up your human agents to focus on more complex issues. Deflekt AI can significantly improve your support efficiency, whether you’re a small startup or a large enterprise.
However, Deflekt AI may not be the best fit if you primarily deal with highly specialized or technical support issues that require in-depth human expertise. It’s also not ideal for businesses that prefer a completely human-touch approach to customer interactions or those without any digital support channels.
Deflekt AI Pricing
Deflekt AI offers a flexible pricing structure to accommodate businesses of all sizes:
- Free Plan: Includes 50 deflections per month, 1 project, and 100 documents
- Starter Plan: Starting at $17 per month, includes 500 deflections, 1 project, and 1,000 documents
- Growth Plan: Starting at $67 per month, includes 2,500 deflections, 3 projects, and 5,000 documents
- Pro Plan: Custom pricing, includes unlimited deflections, projects, and documents
All plans come with a free trial period, allowing you to test the full range of features before committing. Pricing is exclusive of VAT or other applicable taxes.
